Returns & Shipping Policy

ELIGIBILITY

Our policy lasts for 7 days. If 7 days have gone by after the delivery of the product(s), Unfortunately, we can’t offer you a refund or exchange.

To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the packaging tags intact.

Return or Exchange is applicable only once per order.

Exchanges (if applicable)

You can apply for an exchange if the product received is defective, or damaged or if you have any issue with the sizing of the product. 

The procedure for exchanges is as follows:

  1. You can contact us via our WhatsApp support at +91 7777019901, or Email us at help.allstag@gmail.com.
  2. Once your request for exchange is confirmed by our customer care executives, we will initiate a reverse pickup request for your order.
    Note: Reverse pickup facility might not be available on all pin codes & the customer will need to self-ship their package to our warehouse in this case. 
  3. Our delivery executive will come to take back the package. Please make sure the products are packed safely so that there is no damage during transit.
  4. Once the product reaches us, it will go through a quality check. If it passes the quality checks and the product has not been misused in any way, we will ship the new product to you. You will be able to track the new shipment by going to Track Orders section on our website.
  5. As we do not have our own delivery service we rely on delivery partners like BlueDart, Delhivery, DTDC, etc
    In case of an exchange; the delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charge i.e ₹100 (Which will be credited back to the customer’s store wallet after product quality check is completed).

Returns (if applicable)

We try our best to provide the best quality products to our customers.

Still, in case you are not happy with the product(s) and wish to return it, you can do it easily as follows:

  1. You can contact us via our WhatsApp support on +91 7777019901, or mail us at help.allstag@gmail.com.
  2. Once your request for return is confirmed by our customer care executives, we will initiate a reverse pickup request for your order.
    Note: Reverse pickup facility might not be available on all pin codes & the customer will need to self-ship their package to our warehouse in this case.
  3. Our delivery executive will come to take back the package. Please make sure the product(s) are packed safely so that there is no damage during the transit.
  4. Once the product reaches our warehouse, it will go through a quality check. If it passes the quality checks and the product has not been misused in any way, we will initiate a full refund. (Shipping Charges are non-refundable).

 

Defective/Damaged Product (if applicable)

In case you have received a defective or damaged product, you need to inform us about the same within 24 hours of delivery of the product.

You can either contact us on our Whatsapp support or mail us at help.allstag@gmail.com  || +91 7777019901

Cancellation of Order

To cancel your order, you can contact us via our WhatsApp support by clicking on the “How can i help you” icon at the bottom right of your screen, or mail us at allstag@gmail.com.

Late or missing refunds (if applicable)

If you haven’t received a refund within 48 hours of approval of your refund request, please contact us at help.allstag@gmail.com.

Shipping

For Shipping We take Minimum 3 to Maximum 7-10 Days. If Failed, Delivery will be Re-attempted by our Partner 3 More Times. We Prefer Prepaid Payments to Avoid Extra Charges on Delivery